Terms and Conditions

 From here on ‘you/your’ refers to the customer and ‘us/we/our’ refers to Chloe Charles Limited.

1. Our contract with you

1.1. For purchases, our acceptance of your order will take place when i) you have paid a deposit equal to 50% of the full purchase price of the products and ii) we tell you that we are able to provide you with the product.

1.2. For dress hires, our acceptance of your order will take place when i) you have paid the refundable security deposit plus dress hire fee.

1.3. If we are unable to accept your order, we will inform you of this and will not charge you for the product and refund any deposit taken. This might be because the product is out of stock, there is a fault with the product, or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

1.4. Deposits on purchases are non-refundable unless we cannot accept or fulfil your order. The deposit cannot be transferred to another person or item. All goods ordered for purchase remain our property until paid for in full.

2. Price and payment

2.1. On placing an order for purchase, a 50% deposit of the total value of the goods is required. The final 50% is due within a week of the goods arriving in our store, usually up to 6 months from placing your order.

2.2. The price of the product will be set out on your invoice. We take all reasonable care to ensure that the price of product advised to you is correct.

2.3. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the product at our expense.

2.4. The balance must be paid in full before collection of the products. We accept payment by cash, credit/debit card, and bank transfer, but do not accept payment by cheque.

2.5. The costs of any alterations are not included in the price of the dress.

2.6. If you think an invoice is wrong, please contact us promptly to let us know.

3. Dress Hire

3.1. Holding deposit. When hired items are booked in advance (reserved) a holding deposit is payable at the point of booking to reserve the items for the date required insuring that no one will hire your dress for the same date as yours. Should the item/s not be collected or in the event of cancellations the holding deposit is non-refundable. No refunds will be made on items that are kept for the hire period regardless if worn or not.

3.2. The remaining balance of the hire fee, plus a security deposit (refundable on return of the dress) will be charged when collecting your dress.

3.3. The customer accepts that all hired items are received complete and in good condition and is responsible for the items once it has left the branch. Please check all items before leaving the store. If you find any discrepancies please let us know as soon as possible.

3.4. The customer accepts that the security deposit charged is subject to the following terms:

(a) Late Returns: A charge equal to £50 will accrue for each day late on return of the dress.

(b) Lost or damaged: If any items have been lost or damaged a replacement or repair charge will be made and deducted from the customers security deposit. Lost items will be charged at the RRP (recommended retail price) of the dress.

(c) Non-returns: In the event of the item not being returned within 14 days of the agreed return date, you will be invoiced for the full sale value of the item/s.

3.5. Returning hired products. You are aware of the business hours of our store. You accept that the hire period is as stated on your contract and no extensions or change to the hire period will be accepted without our written agreement and consent. You accept that all hired items must be returned before the return date and time as stated on your invoice.

3.6. Please allow up to 10 working days to access condition of returned hires and to process refunds of security deposits.

4. Measurements and guidance

4.1. Once measurements and sizing have been taken for your order, we will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing (for example due to pregnancy). If your measurements and sizing change it will be your responsibility to notify us, in which case we will confirm if we are able to make further alterations prior to delivery and what the estimated additional costs will be.

4.2. We measure each person for each order and advise on the size to be ordered. If the bride or bridesmaids are not happy with the sizing they must inform us at the time of order. We will not be responsible for any sizing discrepancies after this time. If a bride or bridesmaid defer being measured to a later date it will be the customer’s responsibility to ensure that such measurements are taken in good time for the products to be ordered and delivered in time.

4.3. Additional costs. Orders for gowns, which are not of a standard length or measurement, may be subject to a surcharge, the amount of which may not be known at the point of order.

4.4. Where we provide guidance in the choice of design, size, colour and measurements we do so without any liability.

5. Lead times

5.1. During the order process we will let you know when we will provide the products to you. Unless a fixed date for delivery has been agreed in writing, we will deliver the Products within a ‘reasonable amount of time’, taking account of the complexities of any alterations to be made to the Product and the location the Product is being sourced from. By way of guidance only, Products that are not in stock typically take up to 6 months to arrive and can take longer during peak periods. If a bride orders late, her dress may not arrive until a few days before the wedding.

5.2. We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay in that we cannot fulfil the contract by the date of your wedding, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.3. The product will be your responsibility from either the time we deliver the product to the address you gave us (if applicable) or you collect it from us.

6. If there is a problem with the product

6.1. If you have any questions or complaints about the product, please contact us. You can telephone us at 0121 318 8881 or email us at info@chloecharlesbridal.co.uk. Alternatively, please speak to one of our staff in-store.

7. Ending  the contract

7.1. Unless there is a fault with them, which in the case of bespoke items cannot be repaired, you will not be entitled to an exchange or refund of products purchased from us in-store. Sample gowns or promotional gowns are sold as soon and cannot be returned or exchanged.

7.2. For dress hires, no refunds will be made on items that are kept for the hire period regardless if worn or not.

7.3. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) You do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

(c) you do not, within a reasonable time, collect the products from us.

7.4. If we end the contract in the situations set out in clause 7.3. we will not refund any deposit you have paid.

8. Other important items

8.1. No variation of this Agreement shall be effective unless it is in writing and signed by both parties.

8.2. No one other than a party to this contract shall have any right to enforce any of its terms.

8.3. If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.  If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.  Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this contract.

8.4. The contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

8.5. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this contract or its subject matter or formation.